Icon Hearth & Home

Contacts

Address:
1163 Grass Valley Highway, Auburn, CA 95603
Get directions

Website:
iconhearthandhome.com

Phone number:
+1 530-823-3396

Categories:
Establishment   Home goods store   Furniture store  

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Reviews about Icon Hearth & Home

• Ron Cervantes

  Jul, 18 2018
  ★ ★ ★ ★ ★
  The people there are curious, nolagable and very helpful. I didn't buy my wood stove there. But, they were able to look up the parts I needed for one I was given. I will always go there first for all my wood stove parts and questions.
• Deborah Taricco

  May, 01 2018
  ★ ☆ ☆ ☆ ☆
  Having a problem with a propane heater stove, wouldn't keep lite, called for a service tech, no one answered the phone after several attempts over several days. Husband dropped in to inquire about getting a tech to our home to diagnose the problem. The tech arrived late into the end of the day several days after scheduling, my dog is real friendly, but she barked, I assured him that she wouldn't bite, and his comment was "that's ok! As long as she doesn't bite me in the man parts" WHAT? I should have known then, but I ignored the comment and let him inside. After an hour of trouble shooting he mentioned one part needed replacing, however another part is also worn, and I should replace that too! I paid him his service fee $130.00 and away he went, he will order the parts, and call us. Two weeks later, a woman called my husband needing payment prior to ordering, she was certain she could "overnight" the part and btw it looked as if the tech did not order the other needed part maybe he decided it wasn't needed afterall.! Ok, she scheduled the appointment, it so happened to be on the same day my husband was having "oral surgery" we have been so cold in our home, we had to purchase small heaters to help, shutting off unused rooms. I called on this day to get a time when he would be arriving, so as not to miss him. I was at my home with my very sick husband, the tech never showed! I called the office number to ask why no phone call, and got a call back from the teafter all. His phone ran out of juice, sorry, but he would make it tomorrow between 2:00 and 4:00 pm. He showed at 5:15, brought the part, installed it, still not working correctly, same issue.. Well now it seems that it's a bad wire! Nope, maybe it's a wall thermostat, Nope, it could be a short somewhere!? he left my fireplace torn apart with exposed wire and, then he decided it was the part that he didn't order? When my husband asked when we can get the part, he had no answer, he would call us, the whole time he's getting more impatient, and visually frustrated by the questions anyone would ask, and he would have to charge us yet another service call! Mind you, this was the one of the parts he said WE NEEDED! He abruptly threw his tools into his bag and speed out of our drive, as he kept repeating that he JUST HAS TO GET OUTTA HERE! Wait, What? This person needs to find another line of work, hopefully not in the service industry dealing with customers! I found him to be offensive, not to mention obviously trying to line pockets! Terrible!!
  Literally left in the cold in Colfax!
  Buyers beware!!! $270.00 LATER UGH!!! Maybe it should have been a German Shepard, and not my loving dachshund! Got home from work today, sick, cold husband at home, let's me know the tech showed back without calling, put stove backing on unit, left wires he took apart hanging, but enclosed at least, then mentioned he didn't know what could be the problem. So we paid for the wrong part, he hasn't ordered the part he said he needed that he forgot the day before, and repeated his favorite quote " I gotta get outta here". Never have I ever had so called Ser ice like this! No call from Nixon's store, or owner. I'll be contacting the BBB on this, and file with small claims on this business!!!

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